Shipping Policy

WITHHEAVENONTOUR ensures your orders are delivered safely, reliably, and efficiently.

  1. Complimentary Shipping Worldwide
    Orders over $99 qualify for free shipping to more than 200 countries.

  2. Delivery Timeframes
    Shipments are via Insured International Courier:

  • United States: 8–25 business days

  • Canada & Europe: 8–25 business days

  • Australia & New Zealand: 8–25 business days

  • East Asia: 8–25 business days

  • Southeast Asia: 8–25 business days

  • Middle East: 10–25 business days

  • Latin America: 10–25 business days

These are estimated ranges; customs or other delays may affect delivery.

  1. Order Tracking
    Processed orders (within ~7 business days) receive a tracking number. Track via our tracking page or https://www.17track.net/en

  2. Package Not Received?
    Check with neighbors, building staff, or delivery points. Contact service@withheavenontour.shop if the package remains missing.

  3. Updating Orders
    To change your shipping address or order, contact our team quickly. Changes may not be possible once processing begins.

  4. Customs & Fees
    We ship duty-paid. If import fees are charged, provide the invoice for reimbursement.

  5. Need Help?
    Contact service@withheavenontour.shop for support with your shipment.